RPM Glasgow Ltd, (Bearsden, Glasgow), is a garage dedicated to the provision of servicing, maintenance and other repairs for all makes of car and some light commerical vehicles.

OUR REGISTERED ADDRESS IS 79a Glasgow Road, Bearsden, Glasgow

RPM Garage (Bearsden) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. 

HOW DO WE COLLECT INFORMATION FROM YOU?

We collect information from you:

• when you make a booking

• when you visit the garage

• make an enquiry

• when you sign up for marketing emails

What type of information is collected from you?

You may be asked to submit personal information about yourself when you enquire or provide details about your and your vehicle. We will collect this information so we can maintain contact with you about the services, such as MOT and servicing, or contact when the vehicle work is complete.

When you make a booking:

RPM Garage (Bearsden) collects information such as:

• title

• name

• e-mail address

• billing information for account clients

• telephone number

• company name

• vehicle make, derivative and VIN.

• marketing preferences (whether you opt-in or opt-out)

When you supply your vehicle for work at RPM Garage (Bearsden) :

• marketing responses (where applicable)

• survey responses

• current and past service and MOT details

When you access our site:

There is “Device Information” about your computer hardware and software that is automatically collected by RPM Garage (Bearsden). This information can include:

• device type (e.g. mobile, computer, laptop, tablet)

• cookies

• operating system

• IP address

• browser type

• browser information (e.g., type, language, and history)

• domain names

• access times

• settings

• referring website addresses

• other data about your device to provide the services as otherwise described in this policy.

Location information:

If you use our website, we may receive your generic location (such as country or city, based on IP address information).

Careers:

You may submit your CV, if you’re interested in working for us, by email. This information may include:

• personal details

• employment details

• education

• salary history

• other relevant details

We will use this information to assess your application and may also keep it in our records for future reference. Please contact us if you would no longer like us to hold your records.

How is your information used? 

Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. 

We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.

• Send you service emails (booking confirmation and post-vehicle servicing feedback).

• Improve our products and services.

• Send marketing communications if you have opted in to receive them.

• We may use the information to customise the website according to your interests.

Who has access to your information?

We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.

We will only share your information with companies to deliver services on our behalf if necessary. For example, service providers, including GarageAssistant (used to facilitate the services we provide for records about your vehicle), and as otherwise consented to by you or as permitted by applicable law. 

Third parties whose content appears on our Site may use third-party Cookies, as detailed below. Please refer to ‘Use of Cookies’ for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.

You may choose to restrict the collection or use of your personal information at any point. Please refer to the Your Choices section of this Privacy Policy for details.

How and where do we store data? 

We only keep your personal data for as long as necessary (up to 5 years) to use it as described in this privacy policy and/or for as long as we have your permission to keep it.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with relevant information. When additional information about you is available from external sources, we may use it to help us do this effectively.

Your choices

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at garage-bearsden@rpm.scot.

You have a right to request a copy of the personal information that RPM Garage (Bearsden) holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: garage-bearsden@rpm.scot.

You have the right to withdraw your consent to us using your data at any time and to request that we delete it. We do not keep your data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will, therefore, be retained for the following periods (or its retention will be determined on the following basis):

Security

Data security is very important to us, and to protect your data, we have taken suitable measures to safeguard and secure data collected through our website.

Use of ‘cookies’

Like many other websites, we use cookies. We use them to help you personalise your online experience. 

A cookie is a text file that is placed on your hard disk by a web page server, which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns and do not identify you as an individual.

We use cookies for the following purposes

• Performance and analytics: Cookies help us analyse how the services are being accessed and used and enable us to track their performance. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with interesting information. We also use cookies to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.

• Third Parties: Third-party services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google Analytics, to assist with analysing performance. Any third-party cookie usage is governed by the privacy policy of the third party placing the cookie.

• Opting Out: You can set your browser not to accept cookies, which may limit your ability to use the services.
  Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites, and we advise you to check the privacy policies of any such websites before providing any data to them.

What happens if our business changes hands?

We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data you have provided will, where it is relevant to any part of our business being transferred, be transferred along with that part. The new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was initially collected by us.

In the event that any of your data is to be transferred in such a manner, you will (NOT) be contacted in advance and informed of the changes. (When contacted you will (NOT, HOWEVER,) be given the choice to have your data deleted or withheld from the new owner or controller.)

We may share your information (such as your vehicle VIN or customer name) with other service partners, such as our MOT Testing station. This is to enhance the experience that RPM Garage (Bearsden) provides you when you book your vehicle in for work at RPM Garage (Bearsden).

For more information, please feel free to contact us at: garage-bearsden@rpm.scot

Changes to this statement

RPM Garage (Bearsden) occasionally updates this Privacy Policy to reflect company and customer feedback. RPM Garage (Bearsden) encourages you to periodically review this statement to be informed of how RPM Garage (Bearsden) is protecting your information. This policy was last updated in April 2024.

Contact Information

RPM Garage (Bearsden) welcomes your comments regarding this Privacy Policy. If you believe RPM Garage (Bearsden) has not adhered to this Privacy Policy, please contact us at garage-bearsden@rpm.scot. We will aim to use commercially reasonable efforts to determine and remedy the problem promptly.